Walmart, Hold No Quarter
Ah, the “Mom ‘n Pop” hardware store. The last time I watched the news on one of the networks (this is years ago), they were doing a piece on some poor couple who’s store was closing because they couldn’t compete with Walmart (because, naturally, this couple’s individual fortunes have so much relevance to the other 300,000,000 among us that they deserve a full six and a half minutes out of 24, but never mind that), and I suppose it was very tragic and unfair.
We have a “Mom ‘n Pop” hardware store here. Although I think it’s “Mom ‘n Son”. Mom, we’ll get to her in a sec. Son, he’s stone deaf and talks like he’s had his tongue cut out by barbary pirates. I do so love shouting and repeating myself when I’m in a store. We have a good deal of experience with the place because for just about everything we needed during the remodel, they didn’t have. Our contractor was amazed.
So this afternoon I strapped on my walking shoes and went around the corner to our little local hardware store to get the hex bit for our Ikea stuff outside. Our 3/8 is just a fraction of a millimeter too small for the screw I showed him, which he took out of my hand, and told me he has a 3/8. “I already have a 3/— I ALREADY HAVE A 3/8 AND IT’S TOO SMALL.” So he drops the screw back into my hand and says he doesn’t have one bigger and turns around and goes back behind the counter. And this after I’ve sworn off the place out of consideration of my sanity.
Last time I was in there, we were looking for some stakes for the beans I’m trying to grow. Bamboo, preferably. Nice and environmentally sustainable and probably inexpensive. Ah, there in that corner was a box of bamboo stakes. Perfect. It had handwritten “Bamboo 15¢” which is adorable. How often do you see ¢-signs anymore? The stakes were in packs of 6, which had price tags on them $3.50. I looked through the box to see if there were little, shabbier ones somewhere that were 15¢ but there weren’t, so I thought they must be on sale. So I asked “Mom” how much they were in my nicest sweet-little-redhead voice. It usually tears the old people up. She looked at me like I was insane and barked “Well how much does it say?” I told her what it says and asked which was right. So she waddled over to the bamboo, muttered “how many are there in here”, and, despite the big 6 on the package, counted them out loud. Then she barked “Well it’s 15¢ for one and $3.50 for six then,” with a scowl at my incompetence. These kids today, eh? I put forth that 6 times 15 is considerably less than $3.50, so she gawped for a moment and then barked at me that “You’re going to get a discount if you buy all six.” Deciding then that she just wasn’t understanding, I simply asked if I would be able to just buy one or two stakes for 15¢ or if she would prefer me to buy all six. At this point she looked like she was going to call the police and barked, again, angrily, “You can buy as many as you want but it’s always going to cost more to break a package. You can buy all six if you want but anywhere you go it’ll cost more to break a package.” So I gave up and left.
And bought lovely big tall sturdy plastic laminated metal ones in a lovely shade of green formed to look like bamboo made in China from Daiso for $1.50. So yeah, it would be a real shame if this place closed.
May 29th, 2007 at 7:43 pm
I thought IKEA stuff always came with an Allen Key? You want a 10mm.
May 29th, 2007 at 10:18 pm
Nah, it’s ah, to use audio parlance, a female, rather than a male. The head of the screw fits into it. One of those.
10 mm, huh?
May 30th, 2007 at 1:14 am
Yes, that’s the one I was thinking of: a socket head cap screw. Standard IKEA issue.
May 30th, 2007 at 2:34 am
That’s what you get for going to IKEA in the first place. Does the cafe there sell cans of Swedish pear cider? Some drinks are too exotic even for me.
May 30th, 2007 at 8:06 am
I’ve never noticed. I always get coffee or the lingonberry soda.
And it’s not Ikea’s fault we’re the only country that’s lucky enough to not have switched to that French revolutionary abomination that is the metric system.
May 30th, 2007 at 8:11 am
Heh, good comic dialogue.
May 30th, 2007 at 9:36 am
I thought you guys were all brought up in a culture in which customer service came naturally?
May 30th, 2007 at 10:04 am
Yes, ever since John Wanamaker invented the modern corporate(eg: mom ‘n pop killing) department store and ushered in the era of customer service, returns, and price tags (”because John Wanamaker believed if everyone was equal before God, then everyone should be equal before price”).
During the CIVIL WAR. Some concepts just take longer to sink in than others, I guess, in some quarters.
Is it really?! I should write a novel or somethin’.
May 30th, 2007 at 3:59 pm
Because of our National Heritage (Hail and Salute) a price tag is still merely an offer to sell. The customer is perfectly within his rights to make a counter offer.
15 cent bamboo stakes not withstanding :>
Butcher shops are still prone to haggle a little around 7ish, so are iteneratnet produce stands. (Serious good deals there sometimes) Hahahaha, amongst other things I once ended up with 137 lbs. of 2 day tomatoes for 12 cents a pound. I had to outsource most to my Mom for canning but still, I was in tomato heaven for a week, and I did get a fair share of the tomato sauce. Celery didn’t work out so well.
May 30th, 2007 at 10:20 pm
Apparently my uncle’s soon-to-be-third-wife cans. We all agree that this is a sign that she’s a person worth marrying.
In one of my college classes one of my teachers was telling us about a crotchety uncle of hers that went into the fine jewelry department of some department store and pointed at a necklace that cost xxxx and told the guy he’d give him xxx for it, to which the guy behind the counter sort of blinked and got his manager who sold him the necklace because it was easier to just take the xxx and sell the thing than argue with a strange old man. Me, I can’t haggle for anything. Peter’s Italian family members though, they’ve got it bred into them. A drawback of being an American, I guess, insane hardware stores notwithstanding.
May 31st, 2007 at 3:06 am
Oh, Half, you have reminded me of one my flat mates back in Uni days in Newtown, Sydney (one of the earlier suburbs, full of terrace houses - very trendy these days). He used to haggle for fruit and vegetables. Most of us (including me) seem to have had the haggle gene bred out.
May 31st, 2007 at 7:23 am
I used to buy advertising airtime. Haggle? Moi?
May 31st, 2007 at 10:51 pm
LOL! I’ll tell you what, inside back cover to make up for that minor error on our part which we ain’t talking about, because it didn’t happen.
Yes, I’ll send you a new rate card, thisn is number 1D10t
June 1st, 2007 at 9:17 am
Hey, Half, you know the routine!!!
Long lunch needed to talk it through!